ShopfromAmericaNigeria.com

SHIPPING - FREQUENTLY ASKED QUESTIONS

What are your shipping rates
Our rates are the cheapest in the country and varies depending on the amount and frequency of your shipment. All the same you will save
75% or more compared to shipping with Fedex/UPS/DHL. For exact quote, please contact us at Sales@americanairseacargo.com with exact
details of shipment (weight and item been shipped) to get a quote within 24 hours. With over 1,000 people who have used and trust our
service, you cant be wrong. Check us out at www.facebook.com/americanairseacargo to see what customers are saying.

How do l pay for shipments
We make it easy to pay either in the US or in Nigeria with various flexible options:

Paying In US: If paying in the US, you can pay in a variety of ways
a)        By cash in our office
b)        By check in our office
c)        By credit/debit card in our office or over the phone.
d)        By online payment through PayPal.

Paying in Nigeria: We offer one option to pay into our partners account in Nigeria
a)        By paying into our Account in any Oceanic bank
NOTE: Unfortunately we do not accept cash payments in Nigeria for now, but have an Oceanic bank a few blocks away, that makes it easy to
pay within 5 minutes of coming to our office to pick up your goods.

What exchange rate is used to pay in Nigeria
Nigerian exchange rates fluctuate under normal conditions on a daily basis at about 1% to 3%. For local payments in =N= (naira) we mark up
the exchange rate by 2%, about =N=2 above the official exchange rate. This help to cater for exchange rate fluctuations and to take care of
fees required to remit payments to our US office. You can also pay the exact amount in dollars to any of our Dom ($) accounts in either
Oceanic or Zenith banks. A customer service agent will provide you the account details if you need to pay with this method.

Can you deliver to my home or office in Nigeria
Yes we offer home/office delivery in Lagos, Port Harcourt and Abuja and the 36 state capitals.

Lagos: You have the choice of picking it from our Ikeja office for free, or for a charge we can deliver it to your home or office, anywhere in
Lagos. Different zones have slightly different costs to cater for traffic congestion in different areas. Also the size of your shipment may
slightly affect how much it costs to deliver to you. Delivery charges within Lagos ranges from $20 (=N=2,000) to $40 (=N=6,000).

Port Harcourt / Abuja: You can pick up from the airport with a tag number that will be communicated to you by our office in Nigeria or have it
delivered to you right at your home/office. The size of your shipment may slightly affect how much it costs to deliver to you.

Other Areas: We can dispatch cargo to any of the 36 state capitals using the services of other 3rd party logistics provider. So even if you
are shipping to Zamfara or Sokoto or Uyo, you can pay once here in Houston and we will dispatch to any of the 36 state capitals in Nigeria.
No extra charge to be paid on arrival in Nigeria. Shipments to other state capitals take about 1 to 3 days from the date of leaving Lagos to
arrive at the recipients address. Note that shipments to these regions will be delivered directly to the recipient.

Who does the clearing in Nigeria.
We do all the clearing and all the running around to the ports etc. All you do is wait for a call or text message to come and pick up your
shipment, and that’s it. If it’s been paid for in the US, you simply show an ID and in 5 minutes you walk out with your cargo.

When does my shipment get to Nigeria
We normally ship out on Saturdays to arrive on Wednesday in Lagos and be ready for pick up in our office on Thursday or Friday. This
schedule can however be affected by public holidays or industrial actions in Nigeria. Other reasons for delays may be due to congestion that
occurs with our cargo airlines during festive seasons. We normally experience slight delays prior to Christmas (November ending to last
week before Christmas as shops worldwide try to stock up for the Christmas shopping). Apart from this, delivery dropped off before Friday
will be in Nigeria and ready to pick up the next Thursday/Friday. At times we also ship out on Wednesday to arrive in Nigeria on Monday, but
our normal schedule is Saturday ship outs.

When can l drop off my shipment in your office
Our office in Houston (Stafford) is open Mondays to Fridays from 9am till 5pm. However we offer late drop off on Tuesdays and Fridays and
close by 7pm on these two days. We also offer Saturday drop offs from 12pm till 3pm, so that those who can’t drop off on weekdays can
drop off on Saturdays.

What documents are needed to make a shipment
We always need receipts/invoice for the items you want to ship. This is required by the US customs to ensure items been shipped were paid
for legitimately. This is an absolute must for all shipments of Computers.

Can l ship with you if l am not based in Houston
Yes you can, and in fact 100’s of customers all over the US are using this method. They simply forward to us, using USPS (United States
Postal Service), Fedex, UPS or any other courier company of their choice. Prior to dispatching items to us, please contact us at
sales@americanairseacargo.com to determine the exact requirements and the forms to fill. NOTE: In this case valid receipts MUST
accompany your shipment and depending on the value we may verify that payments were legitimately made to the company concerned.

Can l store items in your warehouse
Yes. We have a warehouse big enough to accommodate any size of customer cargo and can be stored for a limited time if you are waiting to
deliver more items and to have it all shipped at once. Storage charges may apply.

Can I get discounts on my shipments
Yes you can, and we offer various categories of discounts depending on two things
a)        The amount of your shipment. Discount start from 150 pounds (70kg) or more
b)        For regular customers who ship with us at least once every month.
Please contact us at sales@americanairseacargo.com or come in to our office if you meet any of the categories above for price reduction.

How do l package my shipments
You don’t need to worry too much about packaging, as we have employees and tools to professionally package your shipment to ensure
your goods are delivered to its destination safely. We stock small cartons, large cartons, packing tape, packing foam, fasteners, shrink
wrappers, bubble wraps and various labels, all designed to package your items professionally to its destination.

Do l need to crate my items
You only need to crate your items if they are large and very fragile and can easily be damaged during normal movement with cargo handling
equipments e.g fork lifts. You may also need to crate them if they are of very high value to ensure maximum protection during shipment.
Very large shipments may also need to be crated so that all of the customers cargo ships as a single unit. We build the crates in our
warehouse and do not charge you extra for that. We only charge the cost of the material required to build it. Charges for crating can range
from as low as $50 for small crates to higher values depending on the size of the shipment.

How do l track my shipment
After making a booking or dropping off a package, your receipt will contain a number called the air way bill number. This is the number used
to identify the specific package where your item is. Go to http://www.americanairseacargo.com/Tracking.html or simply go to http://www.
americanairseacargo.com and click on tracking. Select the specific airline provided to you and enter the air way bill number to track your
package.